Terms of service

Terms of Service

Overview

Welcome to Silvandoreva. In these Terms of Service, the terms “we”, “us”, and “our” refer to Silvandoreva. We operate this website and online store, including all associated features, tools, content, products, and services (collectively, the “Services”) to deliver a tailored shopping experience for our customers. Our Services are powered by the Shopify e-commerce platform.
These Terms of Service, together with all referenced policies, set forth your legal rights, obligations, and rules governing your use of our Services. They include critical provisions regarding warranty disclaimers and liability limitations.
By accessing, browsing, or using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy [LINK]. If you do not accept these Terms or our Privacy Policy, you may not use our Services.

1. Account Access & Eligibility

By agreeing to these Terms, you confirm that you have reached the age of majority in your state or province of residence. You also authorize minor dependents under your supervision to use the Services on devices you own or manage.
To access store features, browse products, or complete purchases, you may be required to submit personal information, including your email, billing details, payment information, and shipping address. You warrant that all information you provide is accurate, current, complete, and that you hold full authority to submit such information.
You are solely responsible for securing your account credentials and all activities conducted under your account. You may not sell, transfer, assign, or license your account to any third party.

2. Product Information

We strive to display product details, images, and descriptions accurately on our website. However, minor color, texture, or appearance discrepancies may occur due to individual device screens, display settings, and technical configurations. We do not guarantee that product visuals or quality will precisely match your expectations or on-screen depictions.
All product descriptions, specifications, and pricing details are subject to modification at any time without prior notice, at our sole discretion. We reserve the right to discontinue any product, limit purchase quantities, or restrict product availability to specific individuals, regions, or jurisdictions on a case-by-case basis.

3. Order Placement & Acceptance

Submitting an order on our store constitutes an offer to purchase products. We retain the right to accept or decline any order for any reason at our sole discretion. An order is only confirmed and accepted once we successfully receive and process your full payment.
Please verify all order details carefully before submission. We may not accommodate cancellation requests after an order has been confirmed and processed. If we decline, modify, or cancel an order, we will attempt to notify you via the email, billing address, or phone number you provided during checkout.
All purchases are subject exclusively to our Refund & Return Policy [LINK]. You confirm that all items you purchase are for personal or household use only, and not for commercial resale, redistribution, or export purposes.

4. Pricing & Billing

All product prices, discounts, and promotional offers are subject to change without prior notice. The final chargeable price for your order is the rate displayed at the time of purchase, as confirmed in your order confirmation email. Unless explicitly stated otherwise, listed prices do not include sales taxes, shipping fees, handling charges, customs duties, or import fees.
Online store prices may differ from in-store prices or pricing offered by third-party retailers. We may run periodic promotional campaigns with separate terms and conditions. In the event of a conflict between promotional terms and these Terms of Service, the promotional terms shall prevail.
You agree to provide accurate, complete, and up-to-date payment, billing, and account information for all purchases. You must promptly update your account details (including email addresses, credit card numbers, and expiration dates) to ensure successful transaction processing and timely communication from our team.
You warrant that: (i) your submitted payment information is valid and correct; (ii) you are authorized to use the payment method for your purchase; (iii) your payment provider will honor all transaction charges; and (iv) you will settle all applicable fees, including product prices, shipping costs, handling fees, and relevant taxes.

5. Shipping & Delivery

All delivery timelines provided are estimated and not guaranteed. We are not liable for shipping delays caused by third-party carriers, customs clearance procedures, weather conditions, or any events beyond our reasonable control. Once products are transferred to the shipping carrier, all ownership rights and risk of loss for the items pass to you.

6. Intellectual Property Rights

All content and materials available through our Services, including trademarks, logos, brand names, text, graphics, images, videos, audio, product reviews, and website design, are the exclusive property of Silvandoreva, our affiliates, or licensed partners. These materials are protected by United States and international copyright, patent, trademark, and intellectual property laws.
You are granted limited permission to use our Services for personal, non-commercial purposes only. You may not reproduce, distribute, modify, replicate, create derivative works, publicly display, republish, download, store, or transmit any website content without our prior written consent. No provisions in these Terms grant you any intellectual property license or rights to Silvandoreva, Shopify, or third-party intellectual property. Unauthorized use of our content constitutes a violation of applicable intellectual property laws. All rights not explicitly granted herein are reserved by Silvandoreva.
Silvandoreva’s brand names, logos, product designs, and slogans are our registered trademarks. Shopify’s brand elements are trademarks of Shopify Inc. All other third-party trademarks displayed on our website belong to their respective owners.

7. Third-Party Optional Tools

Our Services may include access to optional tools and features provided by external third-party providers. We do not monitor, control, or maintain any oversight over these third-party tools.
We provide access to these tools on an “as is” and “as available” basis, without any warranties, representations, or endorsements of any kind. We accept no liability for any losses, issues, or damages arising from your use of third-party tools.
Your use of external tools is entirely at your own discretion and risk. You are responsible for reviewing and complying with the third-party provider’s terms and policies. Any new website features or tools released in the future will be governed by these Terms of Service.

8. Third-Party Links

Our website may contain hyperlinks, embedded content, or functionality from third-party websites. We do not evaluate, verify, or endorse the accuracy, safety, or legitimacy of any third-party content or external sites you access via our platform.
Accessing third-party websites is done entirely at your own risk. We are not responsible for any damages, losses, or disputes arising from your interactions with third-party platforms, including purchases, service usage, or information sharing. All complaints, inquiries, or claims related to third-party products and services must be directed to the relevant third-party provider.

9. Relationship with Shopify

[NOTE TO MERCHANT: This section is required and may not be removed or modified.]
Our store and Services are powered by the Shopify e-commerce platform. All purchases and transactions made on our website are conducted directly between you and Silvandoreva. Shopify is not a party to any customer transactions. You acknowledge and agree that Shopify bears no liability for any losses, damages, or injuries arising from your purchases, product quality, or use of our Services. You fully release Shopify and its affiliates from all claims, liabilities, and disputes related to your transactions with Silvandoreva.

10. Privacy Policy

All personal data collected through our Services is governed by our Privacy Policy [LINK]. Certain data processing activities are also subject to Shopify’s Privacy Policy. By using our Services, you confirm that you have read and understood both privacy policies.
As our platform is hosted by Shopify, Shopify may collect, store, and process your usage data to maintain and improve e-commerce services. Your personal information may be shared with Shopify and other third-party service providers, and may be processed in jurisdictions outside your residential country. Please review our Privacy Policy for full details on data collection, usage, and sharing practices.

11. Customer Feedback & Submissions

Any feedback, suggestions, reviews, ideas, comments, or content you submit, upload, or send to us (collectively “Feedback”) grants us a perpetual, worldwide, royalty-free, sublicensable license to use, reproduce, modify, publish, distribute, and display such Feedback for any purpose, including business operations, service improvement, marketing, and promotion.
You warrant that: (i) you own all rights to your submitted Feedback; (ii) you have disclosed any incentives or compensation received for submitting Feedback; and (iii) your Feedback complies with these Terms of Service.
We are under no obligation to keep Feedback confidential, provide compensation for submitted content, or respond to customer Feedback. We reserve the right to monitor, edit, or remove any Feedback that we deem unlawful, offensive, defamatory, obscene, misleading, or violative of third-party rights or these Terms.
You agree that your Feedback will not infringe third-party intellectual property, privacy, or personal rights, and will not contain malicious code, viruses, abusive content, or illegal material. You may not use false identities or misleading contact information when submitting Feedback. You bear full responsibility for the accuracy and content of your submissions, and we assume no liability for customer or third-party Feedback posted on our platform.

12. Errors, Inaccuracies & Omissions

Website content may occasionally contain typographical errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, shipping fees, delivery times, or inventory availability. We reserve the right to correct any errors, update inaccurate information, or cancel affected orders at any time without prior notice, even after your order has been submitted.

13. Prohibited Uses

You may only use our Services for lawful, legitimate purposes. You are prohibited from using our platform, directly or indirectly, to:
  • Engage in unlawful, fraudulent, or malicious activities;
  • Violate any local, state, federal, international laws or regulations;
  • Infringe upon our intellectual property rights or the rights of any third party;
  • Harass, abuse, defame, threaten, or harm our staff, affiliates, or other platform users;
  • Submit false, misleading, or deceptive information;
  • Distribute spam, junk mail, chain letters, or unsolicited promotional content;
  • Impersonate any individual or entity;
  • Disrupt or restrict other users’ access to or enjoyment of the Services;
  • Conduct any activity that harms Silvandoreva, Shopify, or platform users or exposes them to legal liability.
Additionally, you may not: upload or transmit malicious viruses or harmful code; replicate, resell, or exploit any part of our Services; collect or track other users’ personal data; engage in phishing or spoofing activities; use robots, scrapers, AI tools, or automated devices to access or scrape our platform; or bypass our website security and access control measures. We reserve the right to suspend or terminate your account without notice for any violation of these prohibited use rules.

14. Automated Agent Usage

This section applies to all automated or semi-automated software, tools, or services (“Agents”) that access or interact with our Services without direct human supervision.
No Agent may access our Services unless it fully identifies itself and complies with all requirements below. We may block or restrict Agent access at our sole discretion.
All Agents must: (i) clearly disclose their identity via user agent string labeling (“Agent/[agent name]”) in all requests; (ii) not mimic human behavior or bypass security verification measures such as CAPTCHAs to conceal automated access; (iii) truthfully respond to human/automated verification prompts; (iv) not circumvent any access control or restriction measures implemented on our platform.

15. Termination

We may terminate this agreement or suspend your access to our Services, in full or in part, at any time without prior notice. You remain liable for all outstanding fees and obligations incurred up to the termination date.
All clauses related to Intellectual Property, Feedback, Termination, Warranty Disclaimers, Liability Limitations, Indemnification, Governing Law, Privacy Policy, and other provisions that logically survive contract termination will remain in full effect after termination.

16. Warranty Disclaimer

All content and Services on our website are provided for general informational purposes only. We do not warrant the absolute accuracy, completeness, or practicality of platform information. Any reliance you place on such information is at your own risk.
ALL PRODUCTS AND SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A SPECIFIC PURPOSE, DURABILITY, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT OUR SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE. SOME JURISDICTIONS DO NOT PERMIT THE EXCLUSION OF IMPLIED WARRANTIES, SO THIS DISCLAIMER MAY NOT APPLY TO YOU IN FULL.

17. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, SILVANDOREVA, OUR DIRECTORS, STAFF, AFFILIATES, AGENTS, CONTRACTORS, AND SERVICE PROVIDERS, ALONG WITH SHOPIFY AND ITS AFFILIATES, SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST REVENUE, DATA LOSS, REPLACEMENT COSTS, OR ANY SIMILAR LOSSES ARISING FROM YOUR USE OF OUR SERVICES OR PURCHASED PRODUCTS. THIS LIMITATION APPLIES TO ALL CLAIMS, WHETHER BASED ON CONTRACT, NEGLIGENCE, STRICT LIABILITY, OR OTHER LEGAL THEORIES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

18. Indemnification

You agree to indemnify, defend, and hold harmless Silvandoreva, Shopify, our affiliates, partners, officers, employees, agents, and contractors from all losses, damages, liabilities, claims, and reasonable legal fees arising from: (1) your breach of these Terms of Service; (2) your violation of any applicable law or third-party rights; or (3) your unauthorized or improper use of our Services.
We will notify you promptly of any indemnifiable claim. Failure to receive timely notification will not release you from your indemnification obligations unless you suffer material prejudice. We may assume exclusive control of claim defense and settlement at your cost, and will not settle claims requiring non-monetary obligations from you without your prior consent. You agree to fully cooperate with all claim defense procedures.

19. Severability

If any provision of these Terms of Service is found to be unlawful, void, or unenforceable, the unenforceable portion shall be severed from these Terms. All remaining provisions shall remain in full force and valid effect.

20. Waiver & Entire Agreement

Failure by us to enforce any right or provision of these Terms shall not constitute a permanent waiver of that right or provision.
These Terms of Service, together with all posted store policies, constitute the entire binding agreement between you and Silvandoreva, superseding all prior oral or written agreements, communications, or proposals related to your use of the Services. No ambiguities in these Terms shall be construed against the drafting party.

21. Assignment

You may not transfer, assign, or delegate this agreement or any of your rights or obligations under these Terms without our prior written consent. Any attempted unauthorized assignment is null and void. We reserve the right to assign or transfer our rights and obligations under this agreement at any time without notice or consent.

22. Governing Law

These Terms of Service and all related service agreements are governed by the laws of the jurisdiction where Silvandoreva’s headquarters are located, excluding conflict of law rules. You consent to the exclusive personal jurisdiction and venue of the local federal and state courts in this jurisdiction for all related disputes.

23. Section Headings

All section headings in these Terms are for organizational convenience only and do not limit or alter the legal intent of any provisions.

24. Terms Updates & Modifications

We reserve the right to update, revise, or replace any portion of these Terms of Service at our sole discretion by posting updated content on our website. It is your responsibility to review these Terms regularly for changes.
We will notify users of material legal changes in compliance with applicable law. Updated Terms take effect on the specified effective date. Your continued use of our Services after updates are posted constitutes full acceptance of the revised Terms.