Our return window lasts 30 days. You may submit a return request within 30 days upon receipt of your order.

To qualify for a return, goods must remain in their original condition: unused and unworn, complete with all original tags and original packaging. A receipt or valid proof of purchase is also required.

Initiate your return by emailing us at support@silvandoreva.com. All returned packages must be shipped to this address: [INSERT RETURN ADDRESS]

Once your return request is approved, we will provide a prepaid return shipping label together with guidance on package dispatch. Any items returned without a prior return authorization will be rejected.

For inquiries regarding returns, feel free to reach out to us anytime via support@silvandoreva.com.

Kindly examine your order immediately after delivery. Should you receive defective, damaged or incorrect items, contact us promptly so we can assess the situation and offer a suitable resolution.

Some items are not eligible for returns, including perishable goods (food, flowers, plants), custom-made and personalized merchandise, and personal care / beauty products. We do not accept returns for hazardous substances, flammable liquids or gases. If you are unsure whether your item qualifies for return, please get in touch with our team.

Sale merchandise and gift cards are final sale and cannot be returned.

The most efficient way to obtain your desired product is to submit a return for your current item. After your return is confirmed, you may place a new separate order.

Regardless of the terms above, customers receiving deliveries within the European Union hold the right to cancel or return an order within 14 days without providing a reason. The same return conditions apply: products must be unused and unworn, retain all tags and original packaging, and be accompanied by proof of purchase.

We will inform you once we receive and inspect your returned goods, and confirm whether your refund application is approved. Upon approval, funds will be automatically processed back to your original payment method within 10 business days. Please note banks and card issuers may require additional time to clear and display the refund in your account.

If 15 business days have elapsed after your refund approval and you have not received the funds, contact us at support@silvandoreva.com.