Shipping policy

Shipping Policy

This Shipping Policy governs all shipping, delivery, and fulfillment services provided by Silvandoreva and applies to all orders placed on our website. By placing an order with us, you agree to the terms outlined below.

Order Processing Time

All orders are processed within 1–3 business days after payment confirmation. Processing days exclude weekends, public holidays, and seasonal off-days. During peak sales seasons, flash promotions, or holiday periods, order processing may be slightly delayed due to high order volume.
We strictly follow the order submission sequence for fulfillment and do not prioritize individual orders. Once your order is packed and dispatched, you will receive a shipping confirmation email with detailed delivery information.

Shipping Methods & Delivery Timeframes

We offer standard international shipping for all eligible regions. All delivery times are estimated and counted from the date your order ships out, not the order placement date:
  • Standard Shipping: 7–20 business days
Delivery speed may vary depending on destination country, local logistics efficiency, seasonal peak periods, customs clearance progress, and unforeseen transit circumstances.

Shipping Fees

Shipping costs are calculated based on package weight, dimensions, and your delivery destination. The exact shipping fee will be automatically displayed and confirmed at checkout before you complete payment.
We may offer free shipping promotions from time to time in accordance with our ongoing campaign rules. Any promotional shipping terms shall prevail in case of inconsistency with this general policy.

Order Tracking

Once your order is dispatched, you will receive a shipping confirmation email containing your unique tracking number and official tracking link. Tracking information may take 24–48 hours to update and display full transit details after shipment.
Please check your email inbox and spam folder regularly. If you cannot find your tracking confirmation, contact our support team at support@silvandoreva.com.

International Shipping & Customs

We provide international shipping services to most countries and regions worldwide. All cross-border orders may be subject to local customs duties, import taxes, clearance fees, or related administrative charges imposed by the destination country.
These additional fees are the sole responsibility of the customer. Silvandoreva has no control over customs regulations, tax rates, or clearance processes of any destination country. We do not cover or reimburse any customs fees, import taxes, or return freight caused by customs detention or refusal of entry.

Shipping Restrictions

We reserve the right to restrict or suspend shipping services to certain countries or regions due to local trade policies, shipping carrier restrictions, international logistics suspensions, safety risks, or regulatory limitations. If your delivery address is unavailable for shipping, we will notify you and provide full refund arrangements.

Delivery Issues & Delays

All delivery timelines are estimates and not guaranteed. Silvandoreva is not liable for shipping delays caused by circumstances beyond our reasonable control, including but not limited to carrier service delays, customs clearance holds, weather disasters, public emergencies, regional logistics suspensions, or incorrect recipient address information provided by customers.
After the package is handed over to the shipping carrier, the risk of loss, damage, or delay transfers to the customer. We will actively assist in tracking and investigating abnormal logistics statuses, but we are not responsible for final delivery results controlled by third-party carriers and local authorities.

Undeliverable & Returned Packages

Packages returned to us due to incorrect addresses, recipient rejection, unclaimed status, customs refusal, or customer-initiated return will be processed in accordance with our Return & Refund Policy. Secondary shipping fees may apply for resending the order, and original shipping fees are non-refundable.

Address Modification

Address modifications are only available before order shipment. Once the order is processed or dispatched, no address changes can be made. Please double-check your shipping address, postal code, contact information, and delivery details before completing your purchase.

Policy Updates

We reserve the right to update or revise this Shipping Policy at any time without prior notice. All changes take effect immediately upon publication on our website. Your continued use of our shopping services after policy updates constitutes acceptance of the revised terms.

Contact Us

For any questions regarding shipping time, logistics status, delivery exceptions, or shipping policy terms, please contact our customer support team at support@silvandoreva.com.